Know where you stand with digital products and services.
We research how digital products and services treat people, publish what we find, and build free tools that help you act.
About us
The Centre for Digital Consumers is an independent UK non-profit. We take no money from the companies we write about, we carry no advertising, and we run no trackers. The work is self-funded.
We find out how it works
Independent studies into practices that mislead or exploit people.
We make it easier to act
Free step-by-step tools. No account, and nothing you enter is stored.
We tell you your rights
Plain-English guides to what the law gives you, and how to hold a company to it.
Latest
Subscriptions will be easier to cancel from January 2027
New rules will make companies offer an easy exit and remind you before a contract renews. The government has brought them forward to January 2027, with a consultation on the detail this autumn.
TalkTalk customers sold to Rise Fibre lose automatic compensation for outages
About 120,000 customers are affected. Rise Fibre has not joined the Ofcom scheme that pays out automatically for a long outage.
British Gas says customers prefer a chatbot, but you still have the right to speak to a person
British Gas is cutting the staff who answer calls and says customers would rather go online. But billing and metering problems are most of what people bring to a supplier, and those need a person who can act. You still have the right to reach one.
The CMA is investigating how Microsoft 365 got more expensive when Copilot arrived
In January 2025 Microsoft added Copilot to Microsoft 365, then raised the price at renewal for customers who did not switch to a cheaper plan without it. The CMA is investigating whether Microsoft made the cheaper option clear, and has reached no conclusions.
Tools
Free, practical help you can use now. No account, and nothing you enter is stored.
| Tool | What you get |
|---|---|
| Cancel a subscription | The steps to cancel, and your rights if a company makes it hard. |
| Where to take a complaint | Find the free ombudsman for your complaint. |
| Complaint letter generator | A letter you can send when a company gets it wrong. |
The Open Subject Access Standard (OSAS)
A public standard for how an organisation handles a subject access request, from the ease of making one to the quality of the answer.
Version 1.0 is a draft. It is free to read and free to use.
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